EasyParcel
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Easyship
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|---|---|---|
| Shipping Automation & Booking | ||
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Automated Shipping Workflow
The system helps you handle shipping automatically instead of doing everything manually.
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Advanced |
Intermediate |
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Bulk Order Upload (CSV/Excel)
Upload many orders at once using an Excel or CSV file instead of keying one by one.
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Advanced |
Intermediate |
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Auto AWB Generation
Air Waybill (tracking number) is generated automatically after you create an order.
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Advanced |
Advanced |
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Multiple Pickup Address Support
You can save and use more than one pickup address (useful if you have multiple warehouses).
|
Advanced |
Intermediate |
| Rate & Cost Optimization | ||
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Discounted Shipping Rates
Platform gives you cheaper rates than normal walk-in courier prices.
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Advanced |
Intermediate |
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Real-time Rate Comparison
Instantly compare prices from different couriers before choosing.
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Advanced |
Intermediate |
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Volume-Based Pricing
The more you ship, the cheaper the rate you can get.
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Advanced |
Intermediate |
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COD Fee Optimization
Lower or better-managed Cash on Delivery fees.
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Intermediate |
Limited |
| Courier Coverage & Network | ||
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Local Courier Partner Network
How many local couriers (J&T, Ninja, PosLaju, etc.) are supported.
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Advanced |
Advanced |
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International Courier Support
Can ship to other countries, not just within Malaysia.
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Advanced |
Intermediate |
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Same Day / Next Day Delivery
Can deliver on the same day or next day.
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Intermediate |
Limited |
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Global Courier Partner Network
Has many international courier partners worldwide.
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Advanced |
Intermediate |
| Tracking & Visibility | ||
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Real-time Shipment Tracking
Track parcel status live as it moves.
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Advanced |
Advanced |
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Branded Tracking Page
Tracking page shows your brand/logo instead of courier’s brand.
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Advanced |
Intermediate |
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Delivery Status Update
System updates status automatically (picked up, in transit, delivered).
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Advanced |
Advanced |
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Failed Delivery Alerts
You get notified if delivery fails.
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Advanced |
Intermediate |
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Delivery Performance Monitoring
See how fast couriers deliver and how many fail.
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Intermediate |
Intermediate |
| Customer Experience & Post-Purchase | ||
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Customizable Branded Tracking
You can customise tracking page with your logo, colours, message.
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Advanced |
Intermediate |
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Omnichannel Delivery Notifications
Customers get updates via email, SMS, or WhatsApp.
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Advanced |
Advanced |
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Proactive Delivery Issue Resolution
System helps detect and solve delivery problems early.
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Advanced |
Intermediate |
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Proof of Delivery (POD) Access
You can see signature/photo proof after delivery.
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Advanced |
Intermediate |
| Seller Tools & Commerce Support | ||
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Customer Fills Address (Quick Send Link)
You send a link, customer fills in their own delivery details.
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Advanced |
Limited |
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eCommerce Platform Integration
Connects with your online store (Shopify, WooCommerce, etc.).
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Advanced |
Advanced |
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Order Management Dashboard
One place to view and manage all orders.
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Advanced |
Intermediate |
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Multi-User Account Access
More than one staff can use the same account.
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Advanced |
Limited |
| Returns, Refunds & Protection | ||
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Easy Return Management
Simple process to handle returned parcels.
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Advanced |
Intermediate |
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Exchange Handling Support
Helps manage product exchanges.
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Intermediate |
Limited |
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Refund & Reconciliation Module
Helps track refunds and money flow.
|
Intermediate |
Limited |
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Parcel Protection
Protects parcel if lost or damaged.
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Advanced |
Intermediate |
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Return Routing Support
System decides best way to send return parcel back.
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Intermediate |
Intermediate |
| Support & Reliability | ||
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Live Chat Support
Chat with support instantly.
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Advanced |
Intermediate |
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Dedicated Account Manager
Special person to handle your business account.
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Intermediate |
Limited |
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Help Centre & Knowledge Base
Articles, guides, FAQs.
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Advanced |
Advanced |